The Community hub inside SWIL Desk lets us build a powerful community around our business, while still serving customers via other channels.
Customers can post 4 types of content within our community. These are Ideas, Questions, Problems, and Discussions. Each of these serves a particular purpose.
When customers have something to discuss with us, they can post a discussion within our community. It's a great way to debate and collaborate.
Customers can ask specific questions about our business, software within our community hub. We can answer these questions right there and earn their respect. We can also mark questions as 'answered' and keep your community organized.
Problems are issues that our customers face when they interact with our business. They can describe the exact problem(s) they faced and give actionable insights. We can convert the 'problem' into a support ticket and even keep customers updated on its status.
Ideas from customers often lead to new directions for our business. Allow them to share their ideas within the SWIL Desk community. Let other customers vote on the ideas and let there be real democracy within our community.