All support for our UNISOLVE AND CROSS producs are available online via

swildesk.com,e-mail & the courier communications during business hours to all

the clients who have paid AMC in time. Clients has to maintain the backup of

their data while taking on line support from us so clients do not face the

situation of data lost,in case of any Miss-happening.

Personal visits at clients location is available through our dealers of the

respective areas. Therefore if need arise then dealer should be called for

personal visit, Dealer may attend the same on chargeable basis, subject to

availability of manpower.It must be understood that problems may not be sorted

out in a single visit and require more visits to be done, as the same depends

upon various factors like nature of problems or quality of hardware being

used or ability of user and visiting support executive. However clients are

free to contact us in case client does not get proper response from dealer.

Improvement to make software user friendly is routine affair for our products.

We do not provide customized changes in the products.However,specific report

requirement or upgrade can be entertained by us, but only on chargeable basis.

Guidance and support is always extended by our support staff/dealers for

changes in INVOICE formats but specific requirement for getting it done from us

only,will attract charges and has to be paid in advance.Such change in invoice

formats can be delivered with current version and has to be installed/loaded by

the user himself.

Company does not have facility to provide data entry for clients. However

request can be entertained by the dealers/resellers on chargeable basis and

company is not responsible for any such dealing.

Master data base provided in Installation soft copy (CD) of software need to

be checked at clients level. As such data are not part of standard product.

Company does not take any responsibility for accuracy or adequacy of such data.

Company or dealer/support staff provide operational training to users but its

optimum use can only be enjoyed by practice and studying on line help and

knowledge base at our website www.swildesk.com.

Our latest product RETAILGRAPH requires SQL Server.But SQL Express can be used

for small data.

Proper and sufficient data backup is essential as data can be lost due to any

reasons like VIRUS OR HARDWARE PROBLEMS OR MALEFUNCTIONING OF SOFTWARE hence

company will neither be responsible nor liable for any loss arising due to data

loss. Clients can always seek our assistance in such case

Please visit www.swildesk.com and add ticket for your support requirements.