Please search knowledge base for your questions. You may find answer there which will help you in resolving your problem yourself.
Please send a mail firstname.lastname@example.org if you are not able to raise ticket. Please make sure that you provide ticket no if you are calling over phone or sending a text message over SMS/Whatsapp for followup of your request.
Please help us to help you better. Please add ticket atwww.swildesk.com for support. Please sign up so that you are able to sign in and see status of your tickets yourself. You can download zoho desk app from Google Play Store or Apple iPhone app store and raise support ticket or see status of your tickets.
You can get online assistance from us using Team Viewer or Ammy Admin. Both options are available in help menu inside software.